Rich has been developing fraud mitigation, compliance, and big data strategies for over two decades. His background in enterprise-class systems, machine learning, and analytics has shaped Kount’s technology into an industry leading platform helping clients scale their business while at the same time reducing fraud, risk, and loss. Kount was acquired by Equifax in 2021.
In his role as Chief Customer Experience Officer, Rich is responsible for client success, data analytics, professional services and ensuring Kount/Equifax customers have the best customer experience.
Rich regularly works with executives from all areas of the commerce, payments, identity, and fraud-prevention ecosystems to discover trends and develop strategies that create value. He is a highly sought-after speaker for industry events and has addressed audiences around the world on several topics surrounding payments and fraud.